Frequently Asked Questions

KAROO62 KNOWLEDGEBASE

Venue/Events

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  • Bring Your Own Tent not exceeding 4.5m floor size for General Campers plots are limited, no reservation, do not encroach on your neighbours, no other structures allowed but tents per plot
  • Spirit Alcohol
  • Food
  • Solar-powered or battery-operated decorative lights for your camp
  • Mountain Bike
  • A lekke attitude
  • For Events: Tickets printed or on your phone, No ID or Passport = no entry (lost ID / Passport requires an affidavit from the SAPS, stamped affidavit to include your ID number and full name and surname)
  • Swim wear
  • Torches, Headlamps
  • Towels
  • Water Bottles
  • Sun Hats
  • Sleeping bags and sleeping pads.
  • Camping chairs
  • Toiletries and personal hygiene items.
  • Sunscreen and insect repellent.
  • No animals
  • No vehicles in main camp sites
  • No illegal drugs
  • No beers, Ciders, Box or Bottle Wines
  • No drones
  • No portable speakers or Sound Systems [we’ll provide the stages and entertainment]
  • No swimming after 7pm
  • No Shishas/Hubbly Bubblies
  • No Fireworks
  • No unauthorized fires: skottels / gas / braais – check with our team for supervised braai areas and assistance
  • We are a cashless venue. Bring your debit / credit / cheque card to transact – all bank cards and virtual cards are welcome.
  • No acts of discrimination, violence or hate speech against any groups, staff members, service providers or fellow festival goers will be tolerated.
  • No sleeping in cars.
  • No Littering. Respect the environment and leave no trace.
  • No entry after 19:30 (or event specified times), main gate will be closed, unless previously arranged.

Accommodation

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  • A-Frames (10 units – 2 x Single Beds, close to shared-ablutions)
  • Bush Motel (50 units – 2 x Single Beds, close to restaurant, separate ablutions)
  • Luxury Tents (We give you the tent which comprise of 2 x Single Beds, no fridge, close to shared ablutions)
  • General Camping (Choose from 3 different sized plots: Small, Medium, Large
  • Chalets (4 Luxury chalets, Kudu, Eland, Duiker, Steenbok. Offering various sleeping arrangements, fully equipped kitchen, stove-top, no oven, shower only, Wi-Fi available)
  • Gypsy Caravans (8 Caravans, sleeps 2 each, basic camping equipment, shaded porch, private boma area, separate ablutions)
  • Bush Lodge (Sleeps 8, across 4 bedrooms, off-grid, fully equipped kitchen, large stoep with boma and hot-tub)

The provisions of this agreement are drawn to the attention of the Indemnifying Party where the Consumer Protection Act 68 of 2008 applies to the relationship between KAROO 62 ESCAPE PRIVATE NATURE RESERVE (the indemnified party) and the Nature Reserve Day Visitor / Lodge Visitor / Cottage Visitor/ Visitor’s Guests / Customers / Events Attendees of the Karoo62 Escape Nature Reserve and/or Karoo62 Escape Resort & Events Visitors (indemnifying parties), the effect of this agreement is that the indemnifying party may have limited or no recourse against the Indemnified Party in the circumstances referred to herein.

  • When signing the agreement, you state that you have chosen to visit and take part in the activity being offered by the Indemnified Party (the Activity) of your own free will.
  • You indemnify the indemnified party, its members, directors and employees against all claims, losses, demands, actions, damages and causes of action whatsoever arising directly or indirectly out of my acts connected with or arising out of the Activity, whether suffered by you or any other third party, and you hold the indemnified party harmless there from.
  • You understand that the Activity may be inherently dangerous and may create certain risks to persons that can result in property damage and serious physical injury. You further understand that the Indemnified Party, its officers, employees and agents will not be and/or are not responsible for any injuries, property damage or liability that may arise from your participation in the Activity. You assume full responsibility for the decision, and the consequences thereof, to take part in the Activity.
  • You thereby release, agree to indemnify and hold the Indemnified Party, its officers,
    employees and agents free and harmless from any and all costs, losses, expenses, damages (direct, indirect, consequential or otherwise), claims, suits, causes of action or any other liability or responsibility whatsoever, including attorney’s fees and related costs, resulting from any injury to any person(s) or damage to property arising out of, or which may in any manner be connected with, said Activity as provided herein.
  • You thereby confirm that you are aware that the Indemnified Party does have the necessary Personal Liability Cover in place and which is limited up to an amount of R20 Million Rand and that should you suffer personal damages that could result in the Indemnified party being held liable for such damages after investigation by Insurers, then in that instance you agree to limit my claim to an amount equal to no more (maximum) than the amount of personal indemnity cover that is in place at the time of the incident or activity that allegedly caused the damages and waive any amount that is in access thereof and shall have no claim or recourse therefore against the Indemnified Party.
  • MINORS
    Where the Indemnifying Party is a minor (younger than 18 (eighteen) years), the Indemnifying Party agrees to be and has been assisted by a parent/guardian in agreeing to this agreement and such parent/guardian has consented to the Indemnifying Party participating in the Activity.

Payments

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HOW DO I USE PAYLFEX?

Please email us to request the initiation of a PayFlex payment.
Contact Tamzin: tamzin@karoo62.com

Our payment partners handle the processing of refunds. Please ensure that you are familiar with the payment option you’ve chosen, and feel free to contact us for any refund-related inquiries. Direct payments through the Fixr gateway can be processed by us, while PayFlex will manage refunds associated with their respective services.

There will be a refund fee if you request a refund before the event has started.

  • More than 30 days prior to the event – 35% refund fee.
  • Between 7 -30 days prior to the event – No refund.
  • Less than 7 days prior to the event – No refund. 
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